WE'RE BACK! - What Happened? Let us Explain...

  • June 01, 2016 | By Chris Mann
  • URL Short URL: http://b-ac.es/4d8f7

Today, Burnden Aces resumes normal service as we continue in our quest to be your one-stop source for Bolton Wanderers content.

So, what happened? Chris Mann, the brains behind our operation, explains.

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On the morning of April 16, I received notification that our server was experiencing connectivity issues and people were unable to view our website - ahead of Bolton's televised lunchtime kick-off against Middlesbrough.

Such things are common place in online industry and usually resolved within a matter of hours, but I began to fear the worst the following afternoon when Richard Winslow, Brand Director of 123-reg, who have provided rack space for our server since 2013, emailed customers to inform them, and myself, that a routine maintenance script had succeeded in deleting the data of thousands of websites.

Whilst backups of our website's source code are readily available in the event of disaster, copies of the accompanying database were kept on a separate server at 123-reg and had also been deleted by the hosting company.

Under legislation of the Data Protection Act 1998, database backups are unable to be kept on a local computer's hard drive due to the sensitivity of content stored within, including personal details such as names, phone numbers, email addresses and encrypted passwords used to access private areas of the website.

This point was made clear to 123-reg, who made the astonishing decision of attempting to pin blame on paying customers. Refusal to accept fault for their malpractice prompted legal action, meaning requests for updates from readers of Burnden Aces were often met with cryptic responses via social media platforms.

The nature of the updates, or a lack of them, to be more precise, was entirely due to advice from legal experts, who advised myself and other affected clientele to remain tight-lipped as not doing so could have had negative implications further down the line.

After weeks of uncertainty, resignation to having lost 11 years' worth of hard work, and the downright refusal of Mr Winslow and 123-reg to respond to official complaints, made on multiple occasions both electronically and by recorded delivery mail, I was pleasantly surprised when notification arrived on May 20 that our server was responsive - after 34 days of downtime.

An extensive analysis of the Burnden Aces database was commissioned, with repairs made to solve problems caused by the outage, and I am delighted to confirm we are now in a position to resume normal service and continue our daily operation.

Steps have been made to avoid a repeat of such circumstances, with multiple offsite backups now in place in secure locations away from 123-reg.

I look forward to welcoming you all back to Burnden Aces. From one Wanderer to another, THANK YOU for all your support over the last nine years. Here's to the next nine!

Chris Mann
Webmaster & Lead Editor
@BoltonWebsites

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