Sorry I meant T Mobile claim I took the phone through carphone warehouse not that I have.
Ok look I feel your pain. But a simple question needs answering here. When you took your current contract + phone out with T-Mobile did you
a) Go into a T-mobile shop
b) Ring up T-mobile and do it over the phone
c) Go to the T-mobile internet site and do it there.
d) Go into Carphone warehouse.
Sorry for the question but I need to be clear who we are firebombing here.