Every so often someone posts asking for help and occasionally I have hopefully given some advise to them on what to do next, usually by being able to quote some consumer law that was relevant to their problem.
Well the BBC have kindly listed five key Consumer Rights that everyone should be aware off.
I suggest that you file this link away somewhere as you never know when you may need to know what rights you have when you are in dispute over something you have bought but are not happy with.
http://news.bbc.co.uk/1/hi/magazine/8253915.stm